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SunCamel rentals
Terms & Conditions
Rental terms
SunCamel – Terms & Conditions
By booking or using a SunCamel e-bike, you agree to the following Terms & Conditions.
1. Business Details
SunCamel Limited trades as SunCamel in Raglan, New Zealand.
2. Eligibility and Rider Requirements
- Riders must be at least 18 years old and capable of riding an e-bike safely.
- A helmet is provided and must be worn while riding.
- Only one rider per bike. Passengers, child seats and trailers are prohibited.
- SunCamel may refuse hire where reasonable safety concerns exist.
3. E-Bike Types and Legal Use
Riders must follow all applicable New Zealand laws, road rules and access restrictions, and ride only where their e-bike is legally permitted.
Riders are responsible for fines or penalties resulting from unlawful use.
4. Permitted Use of E-Bikes
Riding is permitted on sealed roads, gravel roads, suitable cycling tracks and beaches where legally allowed.
Beach riding:
- Access via Kitesurf Beach only, around low tide and on firm sand.
- Walk bikes through soft sand.
- Never enter salt water or access the beach via Ngarunui Beach.
- Avoid dunes, protected areas and environmentally sensitive locations.
Prohibited activities: Mountain biking, reckless riding, racing, stunts, riding under the influence of alcohol or drugs, unsafe weather riding and unauthorised commercial use.
Follow all additional instructions provided by SunCamel.
5. Safety and Briefing
SunCamel provides a safety briefing covering bike operation and safe riding.
Customers must follow instructions, report visible damage before departure, ride responsibly and stop using the bike if a safety issue arises.
Riders acknowledge the inherent risks of cycling, including falls, collisions and injuries.
6. Rental Pricing
Half Day: $79
Full Day: $99
2+ Days: $94.50/day
4+ Days: $85/day
7+ Days: $71/day
Full Day: $99
2+ Days: $94.50/day
4+ Days: $85/day
7+ Days: $71/day
Prices are in NZD, per e-bike. The applicable rate depends on the booking duration, and the total is confirmed before payment.
7. Payments and Bike Security
Full payment is required to confirm a booking. SunCamel accepts Stripe payments and cash.
Instead of a $500 security deposit, customers complete a $1 Stripe transaction at collection and authorise potential additional charges of up to $500 per bike for amounts payable under these terms.
The $1 transaction is separate from any damage charge.
Bikes are inspected upon return, and any chargeable damage will be explained with reasonable supporting evidence. No additional charge applies if nothing is owed.
The $500 card arrangement does not limit the customer's liability under Section 8.
8. Damage, Loss and Theft
Customers must take reasonable care of bikes and accessories and use the supplied lock whenever leaving a bike unattended.
Customers may be liable for damage, theft or loss caused by negligence, misuse or breach of these terms, up to $5,000 per bike.
Where legally recoverable, liability may include:
- Reasonable repair or replacement costs.
- Lost or damaged accessories.
- Recovery or transportation expenses.
- Demonstrable losses from cancelled bookings or business interruption directly caused by the incident.
SunCamel will take reasonable steps to minimise losses. Charges must reflect actual, reasonable and evidenced losses, without double recovery or betterment.
Normal wear and tear, pre-existing damage and mechanical defects not caused by the customer are excluded.
SunCamel may charge up to $500 through the authorised card arrangement. Any remaining amount legally owed is payable by the customer.
Immediately report accidents, theft, loss, damage or breakdowns. Stop riding if the bike becomes unsafe and contact SunCamel. In an emergency, contact emergency services first.
9. Pickup, Return and Late Charges
Bikes must be collected and returned at the agreed times and locations. Contact SunCamel promptly if you expect to be late.
Unless an extension is agreed, late fees may apply:
- Up to 1 hour: $45
- 1–4 hours: $80
- 4–24 hours: $120
- 24–48 hours: $200
- Over 48 hours: Additional charges based on the delay, up to $500 for seven days.
Late fees reflect the additional hire period and reasonable costs. Additional losses must be demonstrable and legally recoverable.
10. Cancellations, Refunds and No-Shows
Customer cancellations:
- 24+ hours before pickup: 100% refund.
- 4–24 hours before pickup: 50% refund.
- Less than 4 hours: No refund.
- No-shows: No refund.
Early returns: No refund for unused time unless agreed by SunCamel or required by law.
SunCamel cancellations: SunCamel may cancel bookings due to adverse weather or circumstances beyond its reasonable control. Customers receive a 100% refund if SunCamel cancels before the hire begins.
SunCamel makes the final operational weather assessment based on local forecasts and riding conditions.
Mechanical breakdowns: Where a fault is not caused by the customer, SunCamel will provide an appropriate remedy, potentially including assistance, a replacement bike or refund.
Customers' statutory consumer rights remain unaffected.
11. Acknowledgement of Risk and Liability
Riders acknowledge the inherent risks of cycling and agree to ride responsibly, follow applicable laws and comply with safety instructions.
Customers are responsible, to the extent permitted by law, for injury or property damage they cause through negligent or unlawful riding.
SunCamel is not responsible for losses arising solely from inherent cycling risks or customer misuse, except where legally responsible.
Nothing in these terms limits rights or remedies that cannot lawfully be excluded, including those under the Consumer Guarantees Act 1993 and Fair Trading Act 1986.
12. Photography and Marketing
SunCamel may take photos or videos during rentals but will only use identifiable customer images for promotional purposes with their consent.
Customers may decline without affecting their rental.
13. Governing Law and Disputes
These terms are governed by New Zealand law.
Customers are encouraged to contact SunCamel first to resolve disputes. Unresolved disputes may be referred to the Disputes Tribunal or courts, where appropriate.